Refund policy
Due to the custom nature of most products, all sales are final.
However, as with all policies exceptions can be made in special circumstances. All claims must be reported within 48 hours of order delivery.
Exceptions include, but are not limited to:
(1) Product is damaged during delivery.
(2) Apparel doesn't fit or print is flawed.
To submit a claim, report your issue to AGP Letters Customer Care Team within the applicable period.
First, email agpletters[at]gmail.com with your order number and attach photo(s) of the issue, the customer care team will response in 1-2 business days.
After contacting our care team, you may be required to ship back the properly packaged Product for inspection or repair with a note of your order number.
If the reported problem is covered by this warranty and if you first reported the problem within the applicable warranty period, AGP Letters will do a One-Time repair or replacement of the Product at no charge to you for parts or labor. The decision as to whether to repair or replace the Product is made by AGP Letters in its sole discretion.
Unless the defect claim has been approved by AGP Letters Customer Care representative, you are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.
However, as with all policies exceptions can be made in special circumstances. All claims must be reported within 48 hours of order delivery.
Exceptions include, but are not limited to:
(1) Product is damaged during delivery.
(2) Apparel doesn't fit or print is flawed.
To submit a claim, report your issue to AGP Letters Customer Care Team within the applicable period.
First, email agpletters[at]gmail.com with your order number and attach photo(s) of the issue, the customer care team will response in 1-2 business days.
After contacting our care team, you may be required to ship back the properly packaged Product for inspection or repair with a note of your order number.
If the reported problem is covered by this warranty and if you first reported the problem within the applicable warranty period, AGP Letters will do a One-Time repair or replacement of the Product at no charge to you for parts or labor. The decision as to whether to repair or replace the Product is made by AGP Letters in its sole discretion.
Unless the defect claim has been approved by AGP Letters Customer Care representative, you are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.